Once the final phase of the SLDC is implemented for the wireless order capture and ordering system there is greater potential for order accuracy as well, as the waiter and waitresses will have helped designed the entry screens and workflows.

Making the order capture and online ordering system more efficient with a higher level of accuracy will ensure greater levels of customer satisfaction over time and actually strengthen the concept of exceptional customer service too. As the Cafe has survived over half a century based on its reputation for customer service and making customers feel wanted and important, the online ordering system will accentuate that aspect of the experience with greater levels of accuracy.

Using the SDLC as a means to also roll out free WiFi is critical to the Cafe as well. Customers' preferences and requirements are changing significantly when it comes to WiFi and Internet access; many expect...
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