I did not assume that the students were internally motivated, even though they proved to be so, which is why I made sure each student had a clear view of the board and PowerPoint presentation I had created and I kept a 'third eye' on their attention to the material, noting that they were following along with the manual and asking them questions. The fact that I had used the software myself and was quite familiar with it gave me an ease in presenting the material. Not only did I know the material well enough to deviate from a pre-planned script, I could also interweave humorous anecdotes into the presentation, and make the dryer sections of my talk more human and interesting. Combined with the visual reinforcement of the PowerPoint, this created a personal rapport between the students and me.

The class was also frustrated by the requirement placed upon...
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