This is disturbing because not only were the thieves being able to access and steal the information, they were able to send an extortion letter to the company without anyone knowing. Then, no one at the company was aware of the issue, until it was too late. (Ragan) What this shows is that Express Scripts was more interested in increasing their overall bottom line, than protecting their customers' privacy. While, no security system is 100% safe, the fact that no one knew someone had stolen the personal information and that there was an extortion threat, highlights how security was not a top priority. Logically speaking, if the leadership of the company had been emphasizing good security related practices, the minute that the information was stolen would have allowed the company to alert the authorities. Once, they received the extortion letter they could have used it and the alertness of the...
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