The importance of workforce diversity is broadly appreciated in management and organizational behavior literature (Yang & Konrad, 2011). Nonetheless, reaping the benefits of diversity management may not be as straightforward as often thought. Employers must have the right organizational design in place if they are to effectively reap the benefits of workforce diversity. First, it is important to have a broader vision of inclusion. It is often assumed that diversity is just about increasing the number of women and minorities in the workforce. Nonetheless, diversity transcends common demographic attributes -- it also entails acknowledging differences in identity and personality. More fundamentally, diversity management must be a formally implemented initiative (Yang & Konrad, 2011). Initiatives, processes, systems, and/or practices aimed at promoting diversity must be deliberately designed, developed, implemented, and communicated across the organization as a whole. Diversity initiatives are likely to fail if they are undertaken as informal efforts by...
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