Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPHPS)

The Hospital Consumer Assessment of Healthcare Providers and Systems gives consumers a chance to compare the available health cares around the country and to decide on what care they would want. I will provide a scenario of how HCAHPS score of an organization can be improved. Also included into the method of improvement is a full data as well as impact analysis, a plan and also a timeline.

HCAHPS scores of Jacobi Medical Center

The hospital is situated in Bronx New York. The hospitals HCAHPS scores indicate that 63% of their patients were satisfied that the nurses were able to effectively communicate with them and another 47% of patients indicated that the help always came as soon as they needed it (Hospital Compare). 58% of the patients would recommend the facility and 55% would give the facility a favorable rating, a...
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