Sage, who has seen how costly application customization can be, has created a series of template-based charts of accounts, with the last count indicating they had over 70 of Charts of Accounts that could be quickly used by customers to customize for their business. Sage has also seen that inordinate customization of software can lead to a lack of adoption; hence their motivation for creating a library that can easily be used by customers. As Peachtree suffered from an exceptionally bad reputation for usability in its first several product generations on the Microsoft Windows platform (Collins, 2006), Sage is attempting to overcome these limitations through intensive investment in ergonomics and usability. Adding to these efforts include the development of an Online Knowledgebase and Help Center, in addition to the development of AJAX-based microsites that interlink content together. All of these sources of data are in turn integrated via XML to...
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