workplace conflict in the educational environment. The selected organization is a large educational institution, specifically its independent learning department, where there is tension and workplace conflict among the staff members. Specifically, there is tension between the full-time staff and part-time student staff, due to mismanagement and misunderstandings. One manager favors student staff over the full-time staff, since she was once a student worker herself, and it has driven a wedge between staff members, and several staff members have left or transferred to other departments.

First, it helps to define leadership, and what a good leader hopes to accomplish. One author notes, "Leadership means influencing people beyond routine compliance with directives and orders" (Levinson, 2005). Organizations employ leadership in many different ways. Author Levinson continues, "Leadership provides the key dynamic force that motivates and coordinates an organization to accomplish its objectives" (Levinson, 2005). Good leaders are examples to their staff, and...
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