Wishing they were more or less in use is not an option; they simply are here to stay and are becoming even more insidious. For example, most memos are now sent via email -- and many of the protocols of business English are often not followed when utilizing email -- which changes the standard of usage within the workplace. Similarly, with so much diversity, working from home, globalization, out-sourcing, and innovative managerial techniques in place, the use of email is almost a requirement; the use of text and smartphone email equally so; with video conferencing as a tool to save money and increase productivity important as well. The challenge, though, is twofold: how to keep a standard of appropriate mechanics (grammar, punctuation, spelling, format) with so many quick communication alternatives in business that do not engender formal writing? Second, many business users report feeling quite overwhelmed with texts, IMs, and...
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