American International Group Inc. (AIG) is a world leader in insurance as well as, financial services that serves more than 70 million clients across the world. The company for many years has managed to remain confident in their strategy to leverage their financial strength and global franchise that continue to enable growth in both emerging and developing markets. The vision of the company is to be the world's first choice provider of insurance and financial services, in every corner of the world, whereas its mission is achieved through innovation, world citizenship, partnership and integrity (AIG, 2007).

AIG Kenya Insurance Co. Ltd. has custom made products and serves commercial, institutional, and individual customers through widespread international property-casualty networks of its kind. In addition, AIG companies are principal providers of life insurance and retirement services in the United States. Its products and services are divided into Individual products and Business products.

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