ABC (Activity-Based Costing) system to assist Towels & More (T&M) management identifying the type of customer to focus out the three types of customers that the company is supplying its products. The T&M is a small and family company specializing in selling towels. The company sells its towels to three different types of stores that include Departmental Stores, Gift Shops and Specialty Retailers. Based on handsome revenues that the company has recorded over the years, the Chief Executive Officer (CEO) decides to expand the business. However, the small gift shops deliver the highest contribution margin, and the CEO is convinced that the gift shops are the appropriate retail outlets to pursue. The paper calculates the distribution costs and customer support assigned to the T&M's three types of customers to assist in the evaluation of the ABC technique for a customer selection.

Cost Allocation for the Three Categories of Customers

The...
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