Emotions

Managing emotions in an organization is a challenge, for a number of reasons, and many organization prove ineffective at this. There are several possible reasons. One is that the emotions themselves can be quite complex, varying between individuals and even within an individual over time. For a single individual to manage their own emotions is a challenge, much less a third party (like a manager) trying manage the emotions of multiple individuals simultaneously. People typically have multiple emotional roles, and this can affect them in the workplace, especially where there is an element of role confusion, such as being asked to work overtime on a stressful project at a time when they are needed at home (Wharton & Erickson, 1993).

Organizations can also struggle in dealing with emotions in the workplace because they fail to place sufficient emphasis on developing emotional intelligence in the workplace. Managers are often selected,...
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