Judgment in Managerial Decision Making

Almost everyone has, at some point, been a victim of groupthink -- perhaps by thinking of speaking up in a meeting, and then deciding not to, so as not to appear unsupportive of the team's stand. Although such occurrences are quite common, and may appear quite normal, they are indicative of faulty thinking. Groupthink is, in basic terms, "a phenomenon that occurs when the desire for group consensus overrides people's common sense desire to present alternatives, critique a position, or express an unpopular opinion" (Mind Tools, 1996). Groupthink is detrimental to the process of decision-making because it drives out challenge, giving rise to poor-quality decisions (Bazerman & Don, 2008).

The Challenger disaster perfectly demonstrates how groupthink can lead to negative outcomes. Months before the space shuttle take-off, Marshall Engineers discovered a few faulty parts in the flight but opted to proceed with the launch, so...
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