Decision-Making Process

There are several steps in the decision making process: recognize a problem or opportunity, diagnosis, develop alternatives, selection of desired alternative, implementation of chosen alternative, and evaluation. Of these, Don Anglos has currently recognized the opportunity, and the company has undertaken at least part of a diagnosis. There are only two alternatives on the table right now, partly because the diagnosis has not been fully constructed. There has been no selection of alternative nor any of the subsequent steps either.

The diagnosis should analyze the underlying causal factors of the opportunity. The opportunity is said to arise more because a competitor is seeking to acquire Hoilman, but there are other factors as well. Anglos is recognizing that his company is in a mature industry, and believes that the company needs a competitive advantage in order to have a pathway forward to growth, so the slow growth at Pinnacle...
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