Yelp: Target Audience

Yelp emerged on the scene as early as 2005 and 2006 and soon became a voice for patrons of restaurants, bars, clubs and cafes along with consumers of various shops and stores to voice their opinions, thoughts and feelings about their overall consumer experience. Yelp was very novel in the sense that it ultimately gave a stage and microphone online to a huge collection of the population which formerly never had a voice: the shopper, the buyer, the restaurant patron. Yelp was able to create a living record of the consumer's experience and ultimately created a dramatic shift in the balance of power: no longer were shoppers beholden to the whims of the shop assistants, bartenders and waiters. If people were treated badly or if the service was shoddy or slow, this became public record and the business had to address it head on. This was a...
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