Technology Acceptance Model

Using Technology Acceptance Model (TAM) to Assess User Intentions and Satisfaction on Software as a Service (SaaS):

The Value of SaaS

Software as a Service (SaaS) was researched by Benlian and Hess (2011) in an effort to determine its value to companies. Among the arguments was that SaaS is already declining in popularity even though it is very new. The majority of the arguments that lean in that direction have been made by individuals who believe that SaaS is not offering the level of value that was originally expected of it (Benlian & Hess, 2011).

The main reason they feel that SaaS is lacking in value is because there were many problems with the deployment of it in the beginning (Benlian & Hess, 2011). At that point, there was a concern that the application would not work well because it was not ready when it was first...
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