.." Kotter specifically is noted as having stated as follows:

"Leadership is different from management but not for the reason most people think. Leadership isn't' mystical and mysterious. It has nothing to do with having charisma or other exotic personality traits. It's not leadership necessarily better than management or a replacement for it: rather leadership and management are two distinctive and complementary activities. Both are necessary for success..." (Kotter, 1990, p.103 cited in Bolden, 2004)

V. Policy and Strategy

In most cases quality in ministry is defined as "meeting or exceeding the expectations of needs of the customer in such a way as to fully satisfy him or her." (Kallestad) But the purpose of this paper is not to make a business process out of ministry but to make the business of ministry a quality process. The quality performance of a church is typically measured primarily by its size, participation...
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