VoIP Phone Systems:

Beneficial to the Workplace

A Voice over Internet Protocol, or VoIP, system uses groups of transmission technology, communication protocols, and other methodologies in order to allow the delivery of voice communications and multimedia over Internet Protocol networks (International Engineering Consortium, 2007). The major development of mass market VoIP service began in 2004. VoIP is tempting for both the individual and business because it often offers unlimited international and domestic calling services for one flat monthly fee. Businesses are enjoying the benefits of VoIP because of its efficient use of bandwidth and its low costs (International Engineering Consortium, 2007).

Currently, the customer has primary rate interface (PRI). PRI is a telecommunication standard that carries many voice and data transmissions between a couple of physical locations. PRI is not ideal for our customer because its use is intended for large enterprises rather than small business (Unuth, n.d.). The customer...
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