The various options and possible settings pertain to issues that most computer users do not even know exist, let alone what they do or how they interrelate with other elements of the computer (Kizza, 2005).

About the only time most computer users ever view or make changes to system software settings is during troubleshooting and diagnostic procedures at the direction of computer specialists or technicians (Kizza, 2005). Typical examples of the way that most computer users access system software settings is when they are experiencing computer problems and technicians relay instructions for users to follow (usually over the telephone) so that the technician can conduct standard system setting and software conflict checks remotely. Usually those types of service calls begin with the technician instructing the user to determine the computer's operating system by clicking the "My Computer" icon, then "Properties" and then the "General" tab to identify the operating system...
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