Leading Outside the Line
Book Summary of Katzenbach, J.H. And Z. Khan (2010). Leading Outside the Lines: How to Mobilize the (In)Formal Organization, Engage your Team, and Get Better Results. Booz & Company, Inc.
What are the major theses of the book?
Katzenbach and Khan found that most organizations naturally fell into a formal or informal category, but the most successful integrated and merged aspects of both styles of management. Those that did this would have "a real and sustainable competitive advantage" and would ensure that strategies and values of change would permeate all levels of the organization and all aspects of its work. Formal organizations have the virtue of "efficiency and clarity" while informal ones have "the flexibility and speed of the social networks and peer interactions that connect people informally." People do not always act on a formal basis of pay, benefits and bonuses but also have "emotional...
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