Samson is herself a minority and half of the nursing staff in the office are non-white. One of the senior doctors is Latino. Samson helped staff trace some of the office miscommunications to a lack of cultural sensitivity. Diversity issues are on the table at one of every two staff meetings, according to Samson. Diversity awareness has improved as a result of directly confronting stereotypes that had previously prevailed in inter-office communications. Samson also believed that diversity awareness was most important in regards to patient relations. Therefore, Samson encouraged staff members to take into account communication differences and other issues related to diversity when addressing patients.

7. Synergy and Human Capital

Generating cooperation and fostering personal strengths is one of Samson's main goals as the Senior Administrator. Achieving the goals of the organization depends on a positive workplace environment, which in turn is fostered by synergy. Samson helped create an...
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