Knowledge Management

Organizational Communication

Organizational Communication and Knowledge Management

When and How can Organizational Communications Undermine and/or Damage Knowledge Management

Different scholars have defined knowledge and its management in their own way. According to Davenport and Prusak (2000, p.05), knowledge is a fluid which consists of experience, information, values and expert insight which supports for evaluating, estimating and integrating new experiences and information. They further explain that the knowledge actually exists in the minds of the people.

Similarly according to Malhotra (1997), knowledge exists in the minds of the members of the organization and is also the greatest resource of the organization. He further defined knowledge management as a combination of data and information processing capacity of ITs (Information Technologies) and the creative ability of the human beings (Malhotra, 1998). Therefore, knowledge management should not be considered as the process of managing the knowledge assets, in fact it includes management...
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