Habermas' idea of democratizing the welfare state unrealistic? If so, does this make it any less valuable for us to think about?

Do we need utopian thinking?

What kind of conception of democracy does Habermas have in mind here?

What does Habermas mean by a two-tiered public sphere?

What do you think Habermas meant when he entitled his book Between Facts and Norms

Habermas idea of democratizing the welfare state is the following: The public sphere must actively deal with problems, dramatize and vocalize them so that they are taken up by official sources and dealt with. The ability of the public sphere to tackle problems on their own is limited. The public sphere however (namely society) must ascertain that such and similar problems do not arise again and that they are dealt with as effectively and speedily as possible.

This idea is certainly not unrealistic and, actually is something...
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