Brenner, M., Fairris, D., & Ruser, J. (2004). "Flexible" Work Practices and Occupational Safety and Health: Exploring the Relationship Between Cumulative Trauma Disorders and Workplace Transformation. Industrial Relations, 242-266.
Gherri, B., & Eimer, M. (2011). Active Listening Impairs Visual Perception and Selectivity: An ERP Study of Auditory Dual-task Costs on Visual Attention. Journal of Cognitive Neuroscience, 23(4), 832-844.
Hunt, G., & Cusella, L. (1983). A field study of listening needs in organizations. Communication Education, 32(4), 393-401.
Terestre, D. (2004, March 26). Talking him down: the crisis negotiator. Retrieved from Police One: http://www.policeone.com/columnists/PoliceMagazine/articles/82818-Talking-him-down-the-crisis-negotiator/
The Myers & Briggs Foundation. (N.d.). MBTI Basics. Retrieved from The Myers & Briggs Foundation: http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/
BOYETT, J.H., & BOYETT, J.H. (1998). The guru guide: the best ideas of the top management thinkers. New York, J. Wiley.
COLE, G.A., & KELLY, P. (2011). Management theory and practice. Australia, South-Western Cengage Learning.
CRAINER, S. (2000). The management century. San Francisco, Calif, Jossey-Bass.
DAHLGAARD, S.M.P. (2000). From ancient philosophies to TQM and modern management theories. Linko-ping, Business administration, Linko-pings universitet.
JONES, G., & ZEITLIN, J. (2008). The Oxford handbook of business history. Oxford [England], Oxford University Press.
SAUNDERS, M.J. (. (1997). Strategic purchasing and supply chain management. London, Financial Times Pitman.
TAYLOR, J., & MACHADO, M.D.L. (2006). Higher education leadership and management: From conflict to interdependence through strategic planning. Tertiary Education and Management. 12, 137-160.
Kovel-Jarboe, P. (1996). "Quality improvement: a strategy for planned organizational change." Library trends. Accessed 28 October 2009. http://findarticles.com/p/articles/mi_m1387/is_n3_v44/ai_18015826/
McNamara, C. (2009). "Brief Overview of Contemporary Theories in Management." Free management library. Accessed 28 October 2009. http://managementhelp.org/mgmnt/cntmpory.htm
Hymowitz, Carol. (2008, January 28). "They Ponder Layoffs, but Executives Still Face
Gaps in Talent." Wall Street Journal (Eastern Edition), B.1. Retrieved February 1, 2008, from ABI/INFORM Global database. (Document ID: 1419438441).
Lanzoni, Gene. (2001, November 14). "Despite Soft Economy, MetLife Study Shows that Employee Retention Tops List of Employers' Benefits Concerns. www.allbusiness.comBusiness Wire. Retrieved February 1, 2008, from AllBusniess database http://www.allbusiness.com/labor-employment/human-resources-personnel-management/6146299-1.html