A commonly used method for measuring performance
is the rating scale. However, there are a wide range of considerations regarding the type of scale to use, the source that will provide the ratings on the scale, and the ethical and legal issues surrounding the scale and its results? usage. Choose a specific job
with which you have experience.
Describe the job
and how job performance
is evaluated, including the types of rating scales and sources.
What types of errors may have taken place in the use of these rating systems?
Also, provide an overview of the reliability, validity, social, and legal issues related to these rating systems.
Utilize at least one peer-reviewed journal article in your discussion. Cite sources used in APA format.
1. Textbooks: Link: https://secure.coursesmart.com/login
USER: lynneboisrond at yahoo.com
Landy, F. J., & Conte, J. M. (2013). Work in the 21st century: An introduction to industrial and organizational psychology (4th ed.). Hoboken, N.J.: John Wiley & Sons.
Chapter 5: Performance
American Psychological Association (2010). Publication manual of the American Psychological Association (6th ed.). Washington, D.C.: American Psychological
Association. ISBN: 1-4338-0561-5
Atwater, L. E., Brett, J. F., & Charles, A. C. (2007). Multisource feedback: Lessons learned and implications for practice. Human Resources Management, 46(2), 285-
307. doi: 10.1002/hrm.20161
Good, D., & Coombe, D. (2009). Giving multisource feedback a facelift. Journal of Change Management, 9(1), 109-126. doi: 10.1080/14697010902727278
Morgeson, F. P., Mumford, T. V., & Campion, M. A. (2005). Coming full circle: Using research and practice to address 27 questions about 360-degree feedback
programs. Consulting Psychology Journal: Practice and Research, 57(3), 196-209. doi: 10.1037/1065-92126.96.36.199
Artley, W., & Stroh, S. (2001). Volume 2: Establishing an integrated performance
management system. In The performance
-based management handbook: A six
volume compilation of techniques and tools for implementing the Government Performance
and Results Act of 1993. Retrieved from
Los Angeles Unified School District, Board of Education (n.d.). Rating errors. Retrieved from
Sytch, M., & DeRue, D. S. (2010, June 22). Ditch performance
reviews? How about learn to do them well? [Web log post]. Retrieved from
University of California, Berkeley (2009). Guide to managing human resources ? Chapter 7: Performance
management. Retrieved from
U.S. Office of Personnel Management (2001). A handbook for measuring employee performance
: Aligning employee performance
plans with organizational goals.
Retrieved from http://www.opm.gov/perform/wppdf/2002/handbook.pdf
Whiting, S. W., Podsakoff, P. M., & Pierce, J. R. (2008). Effects of task performance
, helping, voice, and organizational loyalty on performance
Journal of Applied Psychology, 93(1), 125-139. doi: 10.1037/0021-9010.93.1.125
Wong, Y. L., & Snell, R. S. (2003). Employee workplace effectiveness: Implications for performance
management practices and research. Journal of General
Management, 29(2), 53-69. (EBSCOHost Accession Number: AN 13260559).
Bacal & Associates? Performance
Management & Appraisal Help Center ? http://performance
Management Association (PMA) ? http://www.performanceportal.org/
Measurement Resources ? http://www.zigonperf.com/resources.html
U.S. Office of Personnel Management, Performance
Management - http://www.opm.gov/perform/
Harvard Business Publishing. (Producer). (2008). The path to peak performance
. Available from http://blogs.hbr.org/video/2010/12/the-path-to-peak-performance
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