Bibliography of all resources to be used in qualitative research and literature review
Anitsal, Ismet, Mark a. Moon, and M. Meral Anitsal (2002b), "Technology-Based Self-Service: Toward a New Retail Format," Marketing Advances in Pedagogy, Process, and Philosophy, Beverly T. Enable (Ed.), Vol. Greenville, North Carolina: Society for Marketing Advances, 146-151.
Bates, Albert D. (1989), "The Extended Specialty Store: A Strategic Opportunity for the 1990s," Journal of Retailing, 379-388. Bateson, John (2002),
Bitner, Mary Jo, William T. Faranda, Amy R. Hubbert, and Valarie a. Zeithaml (1997), "Customer Contributions and Roles in Service Delivery," International Journal of Service Industry Management, 8 (3), 193-205.
Carlin, Mary (2002), "Technology Tamed: The New Future of Self-Service." Randolph, New Jersey: Kiosk Business, the Magazine for Customer-Activated Solutions.
Christensen, Clayton M. And Michael Overdorf (2000), "Meeting the Challenge of Disruptive Change," Harvard Business Review, 66-74.
Christensen, Clayton M. And Richard D. Tedlow (2000), "Patterns of Disruption in Retailing," Harvard Business Review, 42-45.
Columbus (2001) - Defining Your Direction in Guided Selling. AMR Research Report. October, 2001. Retrieved from the Internet on March 23, 2007:
Dabholkar, Pratibha a. (1994), "Technology-Based Self- Service Delivery: A Classification Scheme for Developing Marketing Strategies," Advances in Services Marketing and Management, 3, 241-271.
Dabholkar, Pratibha a., L. Michelle Bobbitt, and Eun-Ju Lee (2003), "Understanding Consumer Motivation and Behavior Related to Self-Scanning in Retailing: Implications for Strategy and Research on Technology-Based Self-Service," International Journal of Service Industry Management, 14 (1), 59-95.
Harler, Curt (2002), "Come Fly With Me: Kiosks Are the New Stars of the Travel Industry," Kiosk Business, Vol. 3 (6), November / December, 18-21.
Henderson, Timothy P. (2001), "Multi-Channel Retailers Increasingly Rely on Internet-Based Kiosks to Bridge Gap Between Channels," Stores, Vol. October,
Kotler, Philip (1994), Marketing Management: Analysis, Planning, Implementation and Control (8th ed.). Englewood Cliffs, New Jersey: Prentice Hall.
Kotler, Philip (2000), Marketing Management (the Millennium ed.). Upper Saddle River, New Jersey: Prentice Hall.
Kotler, Philip (2003), Marketing Management (Eleventh ed.). Upper Saddle River, New Jersey: Prentice Hall.
Maruca, Regina Fazio (1999), "Retailing: Confronting the Challenges That Face Bricks -- and -Mortar Stores," Harvard Business Review, 159-168.
McDonald, Sherri Buri (2002), "Retailers Get to Checkout Portland, Ore., Company's New Scanner," Knight Knider Tribune Business News, Vol. January 15, 1.
Meuter, Matthew L. And Mary Jo Bitner (1998), "Self-Service Technologies: Extending Service Frameworks and Identifying Issues for Research," Marketing Theory and Applications, Dhruv Grewal and Connie Pechmann (Ed.), Vol. Chicago, Illinois: American Marketing Association, 12-19.
Meuter, Matthew L., Amy L. Ostrom, Robert I. Roundtree, and Mary Jo. Bitner (2000), "Self-Service Technologies: Understanding Customer Satisfaction With Technology-Based Service Encounters," Journal of Marketing, 64 (3), 50. Mitchell, a. (1983), the Nine American Lifestyles. New York: Warner.
Reda, Susan (2000), "In-Store Interactive Systems Take on Major Role in Drawing Technology-Savvy Customers," Stores, Vol. March, 2000
Reda, Susan (2002), "Store Customers Exert Growing Influence Over Corporate it Spending," Stores, Vol. Jun, 2002
Schiffman, Leon G. And Leslie Lazar Kanuk (2000), Consumer Behavior (Seventh ed.). Upper Saddle River, New Jersey: Prentice Hall.
Wright, Tom (2002), "Bank in a Box: Financial Kiosks Reach Out to Customers via the Web and Without Wires," Kiosk Business, Vol. 3 (6), November / December, 23-25.
Alverez, Fernando. "A History of FoxPro: Strategy Backgrounder." 1997. Retrieved from Web site on August 5, 2004 http://www.foxprohistory.org/strategy_backgrounder.htm
Anbinder, Mark H. "Fox Swallowed by Microsoft." TidBits. March, 1992. Retrieved from Web site on August 5, 2004 http://www.foxprohistory.org/articles_5.htm
Feibus, Andy. "FoxPro looks Familiar." Manhasset: Sep 14, 1998.,
Iss.700; pg 374
Kilburn, Will. "Visual FoxPro 8.0: The venerable database tool gets a makeover." ADT. March 29, 2003 http://www.adtmag.com/article.asp?id=7599
Microsoft. "Visual FoxPro Home." Web site. http://msdn.microsoft.com/vfoxpro/
Microsoft Office Online. "Excel." Web site http://office.microsoft.com/home/office.aspx?assetid=FX01085800