(Silberman, JD, DrPH, Poley, & Slifkin, PhD, 2003, p. 25).
The same study shows that case management improves "clinical outcomes" by resulting in fewer emergency room visits, fewer hospitalizations, shorter lengths of stay, fewer re-hospitalizations, more patient satisfaction and greater patient knowledge (Silberman, JD, DrPH, Poley, & Slifkin, PhD, 2003, p.
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