Delta Airlines Problems With Delta Airlines the Essay

Delta Airlines

Problems with Delta Airlines

The data collection instrument in this case will be survey. This is due to the fact that it is the clients that will be dealt with mostly in trying to find out the challenges that affect the airline most. The survey method will also be convenient since the client will simply pick the survey form and board the plane and fill it in while traveling and drop it upon arrival in the airline's survey form collection boxes that will be stationed in all major routes.

Delta Airline survey chart

Instructions: Please assist by completing the following survey and dropping it off at our offices collection points upon your arrival. Gender: Male Female

Survey Rating Scale

= Poor

= Fair

= Good

= Impressive/Satisfactory

How would you rate the organizational hierarchy responsibility to you as a client?

Pick a rating

How satisfied are you with the customer care service in general

Pick a rating

What is your rating of the phone etiquette while making inquiries?

Pick a rating

4. How is the organization's feedback communication on inquiries you have made in the past?

Pick a rating

5. Rate the attendance you have received across the counter at all the times you have travelled with Delta airlines.Pick a rating

6. Please indicate the central thing that you wished changed in the Delta Airline Company immediately.

The sampling method that will be….....