Scales Likert Scale Please Indicate Term Paper

Neutral 4. Disagree 5. Strongly Disagree 6. N/a

My check out was conducted in a fast, friendly, and efficient manner.

1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly Disagree 6. N/a

Semantic differential scale

Rate you feelings on the following aspects of your stay:

Convenience of hotel to desired destination:

Very convenient Somewhat convenient About what I expected Somewhat inconvenient Very inconvenient

Friendliness and helpfulness of hotel staff:

Very friendly and helpful Somewhat friendly and helpful No strong feelings

Not very friendly or helpful Not friendly or helpful at all

Value for quality of room and services:

Great value for money Good value for money Same as similar hotels

Poor value Extremely poor value

Quality of housekeeping -- cleanliness of rooms:

Extremely clean Very clean Somewhat clean

Not clean at ll

Other housekeeping issues -- discretion, respect, service:

Extremely stisfied Very stisfied Somewht stisfied Disstisfied Very disstisfied

Check-out:

Extremely Efficient Very efficient Averge Somewht inefficient

Very inefficient

Grphic rting scle

On scle of 1-10, how convenient ws the loction of the hotel to your desired destintion?

Extremely Convenient 1-2 3-4 5-6 7-8-9-10 Extremely Inconvenient

On scle of 1-10, how friendly nd helpful ws the hotel stff during your sty?

Very friendly nd helpful- Not friendly, did not provide dequte or expected ssistnce

3 4-5 6-7 8-9 10

On scle of 1-10, how would you rte your sty s 'good buy' for your money?

Excellent vlue, better thn most comprble hotels-Extremely poor vlue, could hve gotten better del elsewhere

3 4-5 6-7 8-9 10

On scle of 1-10, how would you rte.....