WiFi at the Broadway Cafe Essay

Once the final phase of the SLDC is implemented for the wireless order capture and ordering system there is greater potential for order accuracy as well, as the waiter and waitresses will have helped designed the entry screens and workflows.

Making the order capture and online ordering system more efficient with a higher level of accuracy will ensure greater levels of customer satisfaction over time and actually strengthen the concept of exceptional customer service too. As the Cafe has survived over half a century based on its reputation for customer service and making customers feel wanted and important, the online ordering system will accentuate that aspect of the experience with greater levels of accuracy.

Using the SDLC as a means to also roll out free WiFi is critical to the Cafe as well. Customers' preferences and requirements are changing significantly when it comes to WiFi and Internet access; many expect it for free (Dokoupil, 2008). The Broadway Cafe must offer WiFi access for free to complete with Panera Bread and other highly successful bakery and cafe chains. The capability of customers to use their WiFi-enabled devices also serves as a catalyst for greater customer loyalty over time (Greene, 2009). The ethics implementing WiFi require the Broadway Cafe to use the SDLC model to define security strategies to ensure their order capture system and customers' systems stay secure.Using authentication to ensure each person on the WiFi network has been authorized is a critical first step (Potter, 2006). Validating e-mail addresses as real and that are not on known hacker's list can be part of this first approach. Second, using software-based firewalls to protect the store's system from customers accidentally getting access to it or hackers from competitors potentially trying to get in and see how it works is critical (Potter, 2006). Third, defining time limits for DHCP or IP addresses is also critically important as customers' lack of use of a given IP address will time out quickly, not leaving a port open for hackers to use (Rowan, 2010). Fourth the Cafe could use Web monitoring software to block any sites that contain objectionable or inappropriate content. Finally the Cafe could create a specific SSID code and give it out only to customers for use while in the Cafe. This would drastically reduce the security treats as well.

References

Chaudhry, Sohail S, Salchenberger, Linda, & Beheshtian, Mehdi. (1996). A small business inventory DSS: Design, development, and implementation issues. Computers & Operations Research, 23(1), 63.

Tony Dokoupil. (2008, January). Gratuitous Technology. Newsweek,151(02), 14.

Greene, M.. (2009, January). Connecting with the Future. Stores, 91(1), 52.

Curt Harler. (2004, October). Dining - and Wining - without Wires. Nation's Restaurant News, 38(43), F18-F19,F22.

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